FAQ
Welcome to the FINALTec FAQ section! Here you'll find answers to some of the most common questions about our products, shipping, returns, and more. If you can’t find the information you're looking for, please feel free to contact us .
1. What products do you offer?
At FINALTec, we offer a wide range of high-quality products, including home decor, holiday decorations, and unique gifts. All our items are carefully selected to ensure that they meet our high standards for quality and value. We specialize in handmade items, as well as stylish and functional products that add beauty and comfort to your space.
2. How can I place an order?
Placing an order with FINALTec is easy! Simply browse through our website, select the products you wish to purchase, and add them to your cart. Once you're ready, proceed to checkout, where you'll enter your shipping and payment details. After confirming your order, you’ll receive a confirmation email with your order details.
3. Do you offer international shipping?
Currently, we only offer shipping within Canada. We are working to expand our shipping options to include international destinations in the future. Stay tuned for updates!
4. How long does shipping take?
We process all orders within 1-2 business days. Shipping times vary depending on your location:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Express Shipping: Next-day delivery
You will receive an email with tracking information once your order has shipped, so you can monitor its progress.
5. How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the weight of your order. We strive to offer competitive rates and provide a variety of shipping options to suit your needs.
6. Can I change or cancel my order?
Once an order is placed, it is processed quickly to ensure timely delivery. If you wish to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes after the order has been processed.
7. What is your return policy?
If you're not satisfied with your purchase, we offer a return policy. Items can be returned within 30 days of receiving your order, provided they are in new, unused condition with original packaging and tags. For full details, please refer to our Return & Refund Policy page.
8. How can I return an item?
To return an item, please contact us at sasufmiw@gmail.com with your order number and reason for return. We will provide you with instructions on how to send the item back. Please note that you are responsible for return shipping costs, and we recommend using a trackable shipping service to ensure your item reaches us.
9. How do I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track the progress of your shipment through the carrier’s website.
10. Do you offer gift cards?
Currently, we do not offer gift cards. However, we are considering adding this option in the future. Be sure to check back for updates!
11. Is my personal information secure?
Yes, your privacy and security are important to us. We use encryption technology to protect your personal and payment information during the checkout process. For more information, please read our Privacy Policy.
12. How can I contact customer service?
If you have any questions, concerns, or need assistance, please feel free to contact us:
- Email: sasufmiw@gmail.com
- Phone: +49 40 32310108
- Address: Ballindamm 14b Hamburg 20095
Our customer service team is happy to help with any inquiries you may have.